Are you keeping with the Bill-of-Rights discussion?
And now John has replied again.
The thing I love about this back and forth is that there is no bashing going on … these two are using their blogs to have a professional discussion … a discussion they could have on the phone … but if they did it that way we'd never have had a chance to read it … or comment on it … don't you love this new trend?
John makes lots of great points in his response … the one I liked the best is:
Telling an organization to entrust it's livelihood to you without allowing them to look under the hood is not right. Even philosophically, it does't jive with the idea of web 2.0.
it just sums up everything he's been trying to say all along … and the one thing I have been complaining about for the last 5 years. Why do I have to depend on people who know nothing of my organization to fix and enhance our catalog? Why do I have to spend hours on the phone with someone who obviously has a very minimal knowledge of HTML explaining to them that they have an extra tag that is messing up my layout … why can't I go in there and remove the darn tag? — sorry just ranting about a reoccurring problem we're having.
John also says:
In my opinion, the debate over how much we've been paying vendors is not important to this discussion and is probably counterproductive.
Yes, but the amount we're paying does have something to do with it. We're shelling out money for products we're not 100% satisfied with and we keep shelling it out because changing means learning a new system and dealing with new problems … what ever happened to you “you get what you pay for”? In an age where open-source technologies (that are as good if not better than the proprietary packages) are being churned out by the second, ILS vendors can't afford to charge what they're charging for what they're offering … it just won't fly for long … which is what I think John was saying:
What vendors need to be asking themselves is, 'If we don't change, will we still be in business?' I see rough times ahead for vendors as the gravy train comes screeching to a halt.
Well that's it for my 2 cents on the subject … I'm off to see what others are saying.