For some reason I've never thought to keep our stapler out on the Reference Desk for people to use. And I get asked for it probably 7 times per shift. Why has it gone back in the drawer? Most likely because we've always done it that way [thanks michael]. That's really not a very good reason. There are probably 10 other little things that we've Ã¢â‚¬Å“always doneÃ¢â‚¬Â that, if changed, would make our lives, and our patrons' experience better.
See – it’s not all about technology – sometimes it’s as simple as putting a stapler out for people to use instead of hiding it. We’re so used to doing things the way we always done them that we don’t see the obvious.
I have another good example (not as funny – but just as relevant). I have been helping make my staff’s lives easier for the last 2 years by creating databases left & right. A few months ago this all paid off (for me). One of our librarians came to me and asked if maybe there was a better way to track reference questions. Right now they’re using a sheet of paper with a grid on it. When a question is asked a tick mark is made in the right box, then the data is typed into a spreadsheet. They’ve always done it this way, but because I keep making changes and teaching my staff – they have started thinking differently. I’m not for change for change’s sake — I am all about change for improvement’s sake.
So, I’m very happy to read about Aaron’s simple change.