The User is Not Broken

I want to quote the entire post found over at Free Range Librarian here, but it’s probably better that I just tell you to go read it!

Snippets to wet your pallet:

That vendor who just sold you the million-dollar system because “librarians need to help people” doesn’t have a clue what he’s talking about, and his system is broken, too.
It is easier for a camel to pass through the eye of a needle than to find a library website that is usable and friendly and provides services rather than talking about them in weird library jargon.
The user is not “remote.” You, the librarian, are remote, and it is your job to close that gap.

The average library decision about implementing new technologies takes longer than the average life cycle for new technologies.

If you are reading about it in Time and Newsweek and your library isn’t adapted for it or offering it, you’re behind.

Stop moaning about the good old days. The card catalog sucked, and you thought so at the time, too.

If we continue fetishizing the format and ignoring the user, we will be tomorrow’s cobblers.

So I repeat – go read it – and then forward to everyone at your library – I’m going to.

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