I just read this great quote on the Intranet Blog:
An intranet is about 20% technology, 80% people and process. To change or redesign the intranet has in fact little to do with design, and everything to do with change management.
This is very very important for library web managers to understand. You can copy all of the neat little things I did for our intranet – but it won’t matter without the support for your management and staff – without them there is no intranet.