So, we have a vendor that is rather infamous in the biblioblogosphere adopting a 2.0 tool and some of the most unique and respected voices in our profession saying “Hey, vendors..wake up! The world is changing…” Interesting synchronicity. I wonder if the folks at iii did indeed read the Cluetrain?
The fact of the matter is – I don’t care if they have a MySpace, Facebook, Flickr, Zoho, YouTube, and ITunes account – I want them to provide the 2.0 tools to their customers. It’s great that they’re out there – hopefully they’ll learn something – but based on the last presentation I attended – nothing is changing. Providing a shell for their legacy software that makes it look a fancy and Web 2.0ey does not make a Web 2.0 application – and it certainly won’t be user (or web team) friendly. Having a Flickr account doesn’t mean they’re going to listen to their customers and open up their system to allow us the control we need and pay for.
Maybe I’m wrong – Maybe I’m just in a bad mood – but I’m not impressed.