When we moved to our new house in August we decided that we didn’t want a land line and so we had to (well not really – but financially it made more sense) give up our Verizon DSL and switch to Comcast cable Internet. Since day one I’ve been complainng to my husband that Comcast is not as fast as DSL and their commercials are full of crap (sorry but they are). Today I read that Comcast has been intentially slowing down Internet traffic!!!
More Comcast fallout for your Wednesday afternoon. The ISP told the FCC yesterday that, yes, it does slow down Internet traffic for the greater good. The corp recently updated its TOS to reflect the fact that it shapes traffic. So that, in and of itself, isn’t new or exciting. The blowback that’s developing is, however.
A bill will be introduced to the House today that would disallow Comcast and other network providers from interfering with your Net connection. The idea here is that it’s in the public’s interest to allow unfettered access to the Internet in order to foster the next round of Googles and Yahoos. If your bandwidth is constantly futzed around with, how can you reliably use services like VoIP?
Why doesn’t Comcast just offer a legitimate unlimited service? Charge the power users (people like us, I assume) a little more but give them all the bandwidth they can handle.
[update] I have edited my title because I have just received an email from a friendly man at Comcast. It was not a canned email as you’d expect, yet it explained this situation a bit further and I want to be fair. From the email:
I would like to apologize for the speeds you are experiencing and I would like to work with you to correct it. The articles you reference are specific to Bit Torrent, and the traffic management is regarding these downloads only. If you are experiencing slowness while downloading Bit Torrents, this could be the issue. If you are experiencing slowness during other activities it could be a problem that we can correct. When you are experiencing slowness, run a speetest at a site closest to your home. I usually use speedtest.net. If the results are less than you should be receiving, then we should have a technician review your modem and the lines into your home.
I have kindly replied to this gentleman and have ensured him that I would make this information known to the public. I also took time to explain that I have had several customer service issues with the company over the years and that has probably prompted my harsh title:
I will take your suggestions to heart and do not plan on changing services anytime soon, but I do think that you should have fewer staff hours spent monitoring the Internet for posts regarding your service and more hours spent on actually providing services to prevent complaints in the first place.
So, there you have it – I have been maybe a bit too harsh – but after years of holding in my anger, I’m happy to finally have gotten a professional response from the company and will stick with them while we see if we can resolve these issues. [/update]