I have to say that I love the power of the web! I have called companies and written emails and never gotten the response I get when I write here about those same companies. If February it was Comcast that contacted me personally after writing a post here about my service and last night it was Adobe who wants to help me fix the display of the new Acrobat.com website on my computer (how awesome is that?).
You have to love that now we finally have a way to get support
That said there is also a message here for libraries – are you monitoring the web for what people are saying about you???