Matt Asay always writes such great posts.
Forrester finds that European enterprises cite support as their biggest reason for not adopting open-source software. This has persisted for years, with support (or, a lack thereof) consistently listed as one of the top reasons that enterprises throughout the world avoid open source.
The ironic thing is that open-source companies primarily sell support, not software. So…while proprietary-software vendors sell licenses with support as an afterthought, enterprises don’t seem to question that they’re going to get support. At the same time, open-source companies sell support with licenses as an afterthought…and enterprise buyers worry that they won’t get support.
I’m just suggesting that stifling your company’s open-source adoption because of a perceived lack of support is silly and outdated. Welcome to the 21st Century. Open-source vendors provide support as good or better than their proprietary peers. Really.
When I teach my open source classes I always focus on this detail because I know that people worry about the support model for open source software. There is also a discussion going on a mailing list I subscribe to about this very topic.
If you’ve heard this as a reason for not using open source in your organization how would you recommend someone like me educate people that this is a mis-conception?